Refund policy

Start a Return Here or email us at: shop@cabinseason.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@cabinseason.com. 

Return Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are accepted by mail.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping: Customers are responsible for return shipping costs for returns due to change of mind, wrong size, or buyer's remorse. Cabin Season covers return shipping for defective, damaged, or incorrect items. We do not charge a restocking fee. Cabin Season supplies the prepaid return label for eligible U.S. returns. For buyer's-remorse returns, Cabin Season will provide a prepaid return label and the cost of that label will be deducted from the refund.

No restocking fee: The customer is not charged a percentage or handling fee.

Original shipping charges: Nonrefundable, except when the item was defective, damaged, or incorrect.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products are not eligible for return unless they arrive defective, damaged, or incorrect. Sale items and gift cards are also non-returnable. If you have questions about whether your item is eligible for return, contact us at shop@cabinseason.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@cabinseason.com.